Terms and Conditions:

Terms & Conditions — OneCall Property Services Inc.

1. Agreement to Terms
By booking or receiving services from OneCall Property Services Inc. ("we," "us," "the Company"), you ("the Client") agree to these Terms. If you don't agree, please don't book our services.

2. Our Services
We provide property maintenance, junk removal, estate clearing, cleaning, landscaping support, and related home services in North Vancouver and surrounding areas. Services are performed based on the information you provide at booking.

3. Booking & Scheduling

• Jobs are scheduled based on availability.
• Arrival windows are estimates, not guarantees. traffic, weather, and site conditions can affect timing.
• Please ensure we have access to the property at the scheduled time, unless other arrangements have been made in advance.

4. Cancellations & Rescheduling

• Cancelling with less than 48 hours' notice incurs a 10% fee of the quoted job total.
• This fee is waived if you reschedule to a new date within 30 days of the original booking.
• Deposits used to purchase supplies are non refundable, since these products can't be returned to our suppliers once ordered (unless the wrong item was sent).

5. Pricing & Quotes

• Quotes are based on the details you provide, including volume, access, location, and scope of work.
• If the actual job differs from what was described at booking, pricing may be adjusted accordingly.
• Disposal, dump, and recycling fees may apply separately unless stated otherwise in writing.

6. What We Ask of You

• Provide accurate, complete information about the job.
• Let us know about any hazards on the property (sharp objects, unstable structures, hazardous materials, etc.).
• Keep pets secured during service.
• Ensure safe access to the work area.

7. If Information Provided Is Incorrect
We're not responsible for:

• Delays, added charges, or incomplete work caused by incorrect, misleading, or missing information from the Client.
• Damage resulting from undisclosed site conditions, obstacles, or hazards.
• Areas that were inaccessible but not mentioned in advance.

8. Property & Damage
We take reasonable care on every job. That said:

We are not responsible for:

• Pre-existing damage to property, surfaces, landscaping, structures, or driveways (including voids or air pockets under pavers).
• Normal cosmetic wear that occurs during work.
• Hidden damage behind walls, under flooring, inside cabinets, or underground.
• Damage caused by pre-existing structural weakness, rot, or deterioration not visible at the time of service.

We are responsible for:

• Damage directly caused by our crew's negligence or improper handling.
• Any damage must be reported within 48 hours of service completion to be considered.

9. Site Safety
If a worksite is unsafe, we may pause or decline the job without penalty. This includes unsafe structures, hazardous materials, severe weather, or blocked/unsafe access.

10. Disposal & Recycling
We recycle and divert waste whenever possible, as part of our commitment to responsible disposal. Exact methods depend on material type and facility availability.

11. Payment

• Payment is due upon completion, unless otherwise agreed in writing.
• We accept credit card, e-transfer, or approved invoicing.
• Late payments may incur additional fees.

12. Updates to These Terms
We may update these Terms from time to time. The most current version will always be posted here.