Property Services Terms and Conditions:

Terms & Conditions — OneCall Property Services Inc.

1. Agreement to Terms

By booking or receiving services from OneCall Property Services Inc. ("we," "us," "the Company"), you ("the Client") agree to these Terms and Conditions. If you don't agree, please refrain from booking our services.

2. Our Services

We provide a range of property maintenance services, including junk removal, estate clearing, cleaning, and landscaping support in North Vancouver and surrounding areas. Services are performed based on the information you provide at booking.

3. Booking & Scheduling

Jobs are scheduled based on availability. Arrival windows are estimates and not guarantees; traffic, weather, and site conditions can affect timing. Please ensure we have access to the property at the scheduled time, unless alternative arrangements have been made in advance.

4. Cancellations & Rescheduling

Our cancellation policy states that cancelling with less than 48 hours' notice incurs a 10% fee of the quoted job total. This fee is waived if you reschedule to a new date within 30 days of the original booking. Please note that deposits used to purchase supplies are non-refundable, as these products can't be returned to our suppliers once ordered (unless the wrong item was sent).

5. Pricing & Quotes

Quotes are based on the details you provide, including volume, access, location, and scope of work. If the actual job differs from what was described at booking, pricing may be adjusted accordingly. Disposal, dump, and recycling fees may apply separately unless stated otherwise in writing.

6. What We Ask of You

Please provide accurate, complete information about the job. Let us know about any hazards on the property (sharp objects, unstable structures, hazardous materials, etc.). Keep pets secured during service and ensure safe access to the work area.

7. If Information Provided Is Incorrect

We are not responsible for delays, added charges, or incomplete work caused by incorrect, misleading, or missing information from the Client, nor for damage resulting from undisclosed site conditions, obstacles, or hazards.

8. Property & Damage

We take reasonable care on every job; however, we are not responsible for pre-existing damage to property, surfaces, landscaping, structures, or driveways (including voids or air pockets under pavers), nor for normal cosmetic wear that occurs during work or hidden damage not visible at the time of service.

We are responsible for damage directly caused by our crew's negligence or improper handling, provided that any damage is reported within 48 hours of service completion.

9. Site Safety

If a worksite is deemed unsafe, we may pause or decline the job without penalty. This includes unsafe structures, hazardous materials, severe weather, or blocked/unsafe access.

10. Disposal & Recycling

We recycle and divert waste whenever possible as part of our commitment to responsible disposal, with methods dependent on material type and facility availability.

11. Payment

Payment terms stipulate that payment is due upon completion unless otherwise agreed in writing. We accept credit card, e-transfer, or approved invoicing, and late payments may incur additional fees.

12. Updates to These Terms

We may update these Terms and Conditions from time to time, and the most current version will always be posted here.